⸺ CASE STUDY ⸺
Elevating the Family Business:
How ISE Upleveled Its Leadership
ERIN BONDE is the Director of Marketing and Communications at ISE, a family-founded technology and services company that has grown into a global enterprise over four decades. Erin sits on the executive leadership team and has been deeply involved in the company’s Pinnacle journey.
⸺ Client Snapshot
Company: ISE
Location: Hartland, Wisconsin
Industry: Information Technology & Services
Number of Employees: 42
Founded: 1984
Time Working with Pinnacle: 4 years
Website: ISE-ERP.com
Guide: Kelly Renz
⸺ The Challenge
When ISE’s president sought to restructure the leadership team, the group was new to working together, balancing family ownership with professional leadership. There was a need for:
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Alignment among leaders with different styles and skills
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Productive collaboration without unproductive meetings
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Greater trust and openness across the team
“We were a little bit all over the place… and we wanted all of the leadership to be on the same page.”
⸺ The Pinnacle Approach
Working with Pinnacle Guide Kelly Renz, the leadership team began building alignment through:
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Open vulnerability and trust-building exercises
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Identifying individual strengths and weaknesses
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Structured, productive meetings with clear agendas
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A disciplined, consistent meeting cadence
For Erin personally, Pinnacle’s facilitation gave her the courage and framework to contribute more confidently as one of the few women on the executive team.
⸺ The Result
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Stronger alignment and collaboration across leadership
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More productive meetings, reducing wasted time
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Clearer understanding of team strengths and weaknesses
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Increased personal leadership confidence and voice for Erin
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Improved decision-making speed and quality
“It allowed me to be a true member of the leadership team, to have a voice, and it encouraged others to listen so we could all collectively work together.”